FAQs

We'll have an item in stock and available for quick dispatch unless it's marked as 'Order In', 'Back-Order' or 'Pre-Order'.

Basically we don't currently have the item in stock. But before you fret, our suppliers do have it in stock and we're able to order it for you on our next order (typically at the start of every week). We can normally get your order to you within 10 working days of the order being placed. We'll dispatch your item once we receive it from our supplier and it's passed our own quality checks.

Due to minimum ordering requirements from our clothing suppliers, this process may take slightly longer than 10 working days for some items of clothing. As our clothing range increases this will hopefully decrease our ordering time and the wait you'll experience between placing an order and us dispatching it.

Our supplier(s) is currently out of stock of these items. However, we're still taking orders for them and can reserve them for you. We'll place an order for these items straight away and dispatch them to you as soon as they're available to us. These items are fulfilled on a first come, first served basis.

These items haven't been released by the manufacturer yet but can still be ordered. We'll place the order with our supplier straight away and dispatch as soon as they're available to us. Make sure to get your pre-orders in early to improve your chances on items with limited quantities as it's first come, first served.

At this moment in time any orders made via our website can only be delivered to the UK, including Northern Ireland, the Highlands and the Channel Islands via the website.

We can deliver a select range of our products to the Rest of the World via our eBay store, found here.

To keep things simple, we offer one delivery option. This option typically takes 2-3 days to get to you from dispatch.

Please Note: 'Order In', 'Pre-Order' and 'Back-Order' items need to arrive with us from our supplier(s) before they can be dispatched to you.

We can deliver a select range of our products to customers outside of the UK via our eBay store, found here.

Should you wish to make an order for an item(s) not on our eBay store but are on this website, you can contact us with details of what you would like to order and your address via contact.us@planetmerch.com and we'll send you a quote. You can also contact us via Facebook, Instagram, TikTok and YouTube using the links provided.

At this moment in time our website is only accepting orders from the UK, including Northern Ireland, the Highlands and the Channel Islands.

We have a select range of our products available for order to customers outside of the UK via our eBay store, found here.

Should you wish to make an order for an item(s) not on our eBay store but are on this website, you can contact us with details of what you would like to order and your address via contact.us@planetmerch.com and we'll send you a quote.

We offer many ways (all 100% secure) to make a payment for your order. Shopify Payments allow you to use Visa, Mastercard, American Express, Discover, Diners Club, Maestro, Shop Pay, Apple Pay and Google Pay. We also have PayPal registered so you have the option to use PayPal Express Checkout for when you're in a rush. Our gift cards can also be used as payment for any orders you wish to make. Finally, we do offer options via third-party providers to spread the cost of your order, more information can be found below.

We use third-party providers that offer various payment plans. These providers and links to their websites where more information can be found, are as follows:

Klarna - www.klarna.com/uk

PayPal - www.paypal.com

Laybuy - www.laybuy.com/uk

Clearpay - www.clearpay.co.uk/en-GB

Orders should typically be with you 2-3 days after they've been dispatched. Should your order contain 'Order In', 'Back-Order' or 'Pre-Order' items, dispatch will be delayed as we wait for your items to arrive with us before dispatching them to you.

Should you wish to receive any 'In Stock' items sooner, we suggest making these in separate purchases. If you've already placed an order and would like to do this, we can arrange for items to be sent sooner for an additional shipping charge should they apply.

It depends when you order from us, as we tend to order from our suppliers at the start of each week. Then they have to send it to us and we quality check them before sending it out to you. This can take a little time and can vary depending on our own and our suppliers workload. As a rule of thumb please allow 10 working days from ordering before contacting us.

Due to minimum ordering requirements from our clothing suppliers, this process may take slightly longer than 10 working days for some items of clothing. As our clothing range increases this will hopefully decrease our ordering time and the wait you'll experience between placing an order and us dispatching it. However if your order is time sensitive, contact us and we'll do everything that we can to speed things up or offer an alternative solution.

If we have restock dates from suppliers we will list them on the product page. These dates are estimates provided by our suppliers and are not guaranteed as they may be subject to change by circumstances out of our control. Should there be no date, contact us at contact.us@planetmerch.com and we'll do our best to get one from our suppliers. As soon as we receive the items they'll be dispatched straight to you in the same manner as 'Order In' items.

If we have release dates from suppliers we will list them on the product page. These dates are estimates provided by our suppliers and are not guaranteed as they may be subject to change by circumstances out of our control. Should there be no date, contact us at contact.us@planetmerch.com and we'll do our best to get one from our suppliers. As soon as we receive the items they'll be dispatched straight to you in the same manner as 'Order In' items.

As long as your order has not been marked as 'Dispatched' we are able to help you in your request. Let us know of the changes you'd like to make at contact.us@planetmerch.com or by calling 01732 843413. If your order has been dispatched, any unwanted items will be subject to our returns policy and any additional items wanted will need to be ordered separately.

Orders for any 'Special Request Item' can only be amended if additional items are added. Once we have placed an order for a 'Special Request Item' we are committed to purchasing it and this is why we're unable make changes to these items.

As long as your order has not been marked as 'Dispatched' we are able to cancel and process a refund for your order immediately.

Orders for any 'Special Request Item' can not be cancelled. Once we have placed an order for a 'Special Request Item' we are committed to purchasing it and this is why we're unable to cancel orders for these items.

Contact us at contact.us@planetmerch.com or 01732 843413 and we will help you as soon as possible.

You have 30 days from receiving your order to request a refund for any unwanted item(s). We're now including a return postage label with every order sent directly from us, but you'll need to contact us before returning any items. As long as the requirements of our refund policy are met you'll receive a refund to your original payment method.

Please note that 'Special Request Items' and some other items are non-returnable and delivery charges will not be refunded. As well as this return delivery and handling charges will be deducted from your refund. Further details can be found in our refund policy.

Planet Points is a points based reward scheme exclusive to Planet Merch® customers who have opted-in. These lucky fellows are gaining points every time they make a purchase so they can get even more savings on future purchases.

Enlist as a cadet and we'll give you 100 Planet Points to get you started on your quest, from then on it's up to you. Gain 1 Planet Point for every £1 spent at Planet Merch®, but that's not all. Like us on Facebook and receive 25 Planet Points, share a link and get 5 more Planet Points. Follow us on Instagram and receive another 25 Planet Points. Top it all off by telling us your birthday and we'll give you 100 Planet Points on that special day.

Yes, yes there are. When you refer a friend who then goes on to make a purchase you'll both get a reward. Both of you will receive a £5 OFF coupon for your next spend of £50 or more.

For every 1 Planet Point earned you will be able to redeem £0.01 off your next order. These are able to be redeemed in increments of 1 so you will be able to use all of your available Planet Points. A minimum of 500 Planet Points will be required before you're able to redeem them and a maximum of 2000 Planet Points can be used per order.