FAQs

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Orders

We offer many ways (all 100% secure) to make a payment for your order. Shopify Payments allow you to use Visa, Mastercard, American Express, Discover, Diners Club, Maestro, Shop Pay, Apple Pay and Google Pay. We also have PayPal registered so you have the option to use PayPal Express Checkout for when you're in a rush. Our gift cards can also be used as payment for any orders you wish to make. Finally, we do offer options via third-party providers to spread the cost of your order, more information can be found below.

Unfortunately we do not offer credit. We do however have third-party providers that offer interest-free payment plans. Laybuy allows you to spread the cost over 6 weekly payments, more information can be found at www.laybuy.com/uk. Klarna allows you to split you order into 3 monthly payments. They also offer other payment plans and more information can be found at www.klarna.com/uk.

Contact us at contact.us@planetmerch.com or 01732 682990 and we will help you as soon as possible.

As long as your order has not been marked as 'Dispatched' we are able to help you in your request. Let us know of the changes you'd like to make at contact.us@planetmerch.com or by calling 01732 682990. If your order has been dispatched, any unwanted items will be subject to our returns policy.

The standard delivery option will typically take between 3-5 working days to be delivered after dispatch. Next day delivery should be with you in 1 working day when ordered by 11AM (GMT).

You have 30 days from receiving your order to request a refund for any unwanted item(s). You'll need to contact us before returning any items, which will be at your own expense. As long as the requirements of our refund policy are met you'll receive a refund to your original payment method. Please note that some items are non-returnable and delivery charges will not be refunded. Further details can be found in our refund policy.

Pre-Orders

When you place a pre-order we will take payment at the time of you making the order. We will try our best to honour the release date and notify you of any changes/delays to your order. You have the right to cancel/amend your order following the guidelines in our refund policy.

If we have release dates from suppliers we will list them on the product page. Should there be no date, contact us at contact.us@planetmerch.com and we'll do our best to get one from our supplier. As soon as we receive the items they'll be dispatched straight to you.

When you place an order like this we will hold the in stock item(s) until the pre-order item(s) arrive with us, then we dispatch them altogether. This helps us and it also helps the environment. Should you wish to receive in stock item(s) straight away we recommend that you order in stock and pre-order items separately.

Planet Points

Planet Points is a points based reward scheme exclusive to Planet Merch® customers who have opted-in. These lucky fellows are gaining points every time they make a purchase so they can get even more savings on future purchases.

Enlist as a cadet and we'll give you 100 Planet Points to get you started on your quest, from then on it's up to you. Gain 1 Planet Point for every £1 spent at Planet Merch®, but that's not all. Like us on Facebook and receive 25 Planet Points, share a link and get 5 more Planet Points. Follow us on Instagram and receive another 25 Planet Points. Top it all off by telling us your birthday and we'll give you 100 Planet Points on that special day.

Yes, yes there are. When you refer a friend who then goes on to make a purchase you'll both get a reward. Both of you will receive a £5 OFF coupon for your next spend of £50 or more.

For every 1 Planet Point earned you will be able to redeem £0.01 off your next order. These are able to be redeemed in increments of 1 so you will be able to use all of your available Planet Points. A minimum of 500 Planet Points will be required before you're able to redeem them and a maximum of 2000 Planet Points can be used per order.