At Planet Merch we aim to dispatch our 'In Stock' products the same day as you order them. We do have other categories of products (Order In, Pre-Order and Back-Order) that do take longer to dispatch and more information about these processes can be found within this policy.

We are happy to deliver to all areas of the United Kingdom, be that Northern Ireland, the Highlands or the Channel Islands. Currently this website is only able to take automated orders from the United Kingdom.

For International delivery we have a select range of our products available on our eBay store which can be found here. Should you not be able to find what you'd like to order on our eBay store but is on this website, you can contact us via contact.us@planetmerch.com. Please include what item(s) you'd like to order and your address and we'll be able to give you a quote for your order.

Until we have dispatched your order you have the right to cancel or amend your order by contacting us via e-mail at contact.us@planetmerch.com. Unfortunately, once an order has been classified as 'Dispatched' we will be unable to cancel/amend your order and the order will be subject to our 'Refund Policy'.

We hold some of our products at different locations and because of this you may receive your order in separate deliveries. You may also receive your order in separate deliveries due to parcel size limitations. You will only ever be charged one delivery charge should this occur. We will try our best to inform you prior to delivery of how your order will be split should this be the case. 

• STANDARD DELIVERY

All orders will be subject to a £5.00 delivery charge. This charge is a flat rate regardless of how many or how large the item(s) you have ordered.

Delivery of your item(s) will typically take between 2 - 3 working days from dispatch as we use Royal Mail Tracked 48 for the majority of our deliveries. Items that are held in other locations may arrive via different Royal Mail postage methods or by different couriers. Please allow 5 working days to pass before contacting contact.us@planetmerch.com in the event of an order being undelivered.

• FREE DELIVERY

When you place an order over the value of £50.00 you will receive Free Delivery on that order. The order will be sent in the same manner as Standard Delivery.

Delivery of your item(s) will typically take between 2 - 3 working days from dispatch. Please allow 5 working days to pass before contacting contact.us@planetmerch.com in the event of an order being undelivered.

• ORDER IN

When placing an order that contains an 'Order In' item(s) there will be a slight delay in delivery as we do not have the items in stock. (This helps us keep our overheads down which means we can pass on the savings to you.) Before you fret our suppliers do have these items in stock and we'll be able to order them for you the next time we order with them, which is typically at the start of every week. However, due to ordering requirements from our clothing suppliers this process is currently taking longer than we'd hope for some items of clothing. As a result of this it can take up to 20 working days for you to receive these particular items but as our clothing range increases this will hopefully decrease your waiting time. 

Our suppliers tend to be very efficient in their turnaround and we usually receive our order within a few working days. Please Note: This can sometimes become delayed during busy seasonal periods and when supplier closures occur. Finally, we then assess our order for any damage before sending it out to you. All things well we will typically dispatch your order the day after we receive it but there can sometimes be a delay over the weekend.

Depending on when you make your order may affect the time scale of your order being received, this is why we ask that you please wait 10 working days before contacting us about your order.

Should you make an order that has both 'In Stock' and 'Order In' items we will delay sending the 'In Stock' item(s) until the 'Order In' item(s) have arrived, it helps us and it also helps the environment. Should you wish to receive 'In Stock' item(s) straight away we recommend that you order these items separately from any 'Order In' item(s).

• BACK-ORDER

When placing an order that contains 'Back-Order' item(s) there will inevitably be a delay in delivery as we await those from our suppliers. Our suppliers will not have these items in stock but will be accepting Back-Orders themselves so we're able to order them for you ahead of time.

If we have information on release dates we will put them on the product page. Please note that these dates are subject to change as they're set by the supplier(s) and not ourselves. Should there be no date you can contact us at any time and we'll do the best we can to get that information and/or update you to any changes.

Should you make an order that has both 'In Stock' and 'Back-Order' items we may delay sending 'In Stock' item(s) until the 'Back-Order' item(s) have arrived. Should you wish to receive 'In Stock' items straight away we recommend that you order these items separately from any 'Back-Order' item(s). If you wish for us to dispatch part of your order before 'Back-Order' items become available you may be subject to a postage charge of £5.00. This also applies to any orders that contain multiple 'Back-Order' items that are released at different times.

• PRE-ORDER

When placing an order that contains 'Pre-Order' item(s) there will inevitably be a delay in delivery as we await those from our suppliers. Our suppliers will not have these items in stock but will be accepting Pre-Orders themselves so we're able to order them for you ahead of time.

If we have information on release dates we will put them on the product page. Please note that these dates are subject to change as they're set by the supplier(s) and not ourselves. Should there be no date you can contact us at any time and we'll do the best we can to get that information and/or update you to any changes.

Should you make an order that has both 'In Stock' and 'Pre-Order' items we may delay sending 'In Stock' item(s) until the 'Pre-Order' item(s) have arrived. Should you wish to receive 'In Stock' items straight away we recommend that you order these items separately from any 'Pre-Order' item(s). If you wish for us to dispatch part of your order before 'Pre-Order' items become available you may be subject to a postage charge of £5.00. This also applies to any orders that contain multiple 'Pre-Order' items that are released at different times.

• SPECIAL REQUEST ITEMS

When placing an order that contains a 'Special Request Item' you can typically expect to receive the item around 10-15 working days for any that have the 'Order In' status. Any that have the 'Pre-Order' status can expect to receive them in the same timeframe after the release date. Please be aware that releases dates are subject to change as they are set by the manufacturers/suppliers and unfortunately we have no influence over these changes.

All 'Special Request Items' will be sent via couriers using full tracking and full insurance coverage.

Some arrival dates and methods can not be confirmed until after the order has been placed with the supplier due to the size/nature of some of these items. We'll inform you of all relevant information and tracking once we have this information available to us.

• ADDITIONAL INFORMATION

Should any item(s) from your order be lost in transit there may be some delays in delivery, refunding or replacing them whilst the courier investigates. We will do our best to make this process as speedy and stress free as possible whilst keeping you updated with any changes. Once the courier has addressed the issue we will proceed in a manner of your choosing.

Please note that even though we will try our best to rectify any errors in your delivery address following an order being dispatched, it may not be possible to do so. We politely ask that you make sure your delivery address is correct when placing your order. Should your order be delivered to the address given by you and it is incorrect, we are unable to take liability and neither is the chosen courier.

Should you order an item this isn't readily available (e.g. Pre-Order or Back-Order item) and then require the item to be sent to a different address before it's dispatched we can amend your order. All you need to do is contact us by e-mailing contact.us@planetmerch.com with the new address and we'll update your order before it's dispatched. As well as this, if you are due to be unavailable at your address (e.g. on holiday) when an item is expected to be dispatched we can delay this until you return and are available to accept your order.

We are unable to take liability for any supplementary costs incurred for any order that is delayed, lost or misrouted. This liability will be passed over to the chosen courier of your order once we have dispatched it with them. We will aid you as best we can in any claim for these costs made against the chosen courier of your order. Send all relevant evidence and information regarding the order and your claim to contact.us@planetmerch.com.