We've listened to you and changed our ways ready for a new year

Jan 7, 2022by Kimberly Scott

Firstly, we'd like to wish you all a Happy New Year and hope that you've all had a lovely Christmas. We'd also like to thank you all for your support and patience during this busy period and we hope that you all got what you wanted. So following this period we've taken onboard all feedback from yourselves so we can give you the service you deserve and we want to offer you as a customer.

The biggest concern was coming from the chaos of deliveries caused by Hermes. We'd like to apologise to all of you that were unfortunate enough to have an issue with your order and we hope that you were satisfied with the way we dealt with this. We'd also like to apologise for us even thinking that they would be able to provide a competent enough service that we would expect as a customer. In light of this we would like to announce that by order of the Queen (of Planet Merch, Kimberly) we've opened a business account with Royal Mail and your orders will be delivered by them for the foreseeable future.

What this will mean for you is that your order should be with you quicker as we'll be using Tracked 48 as our Standard Delivery. It should also mean that your order hopefully won't be thrown over your back gate and will be taken to a depot instead should you not be in. We'll also be able to deal with any issues a lot quicker as we'll actually be able to talk to a person, as well as be able to process claims and refunds a lot quicker. You'll also have the option of express delivery with Tracked 24 being used should you need your order that bit quicker.

We'd also like to give a quick mention to international delivery, we're not currently able to offer this via the website. However if you contact us with what you'd like to order and your address via contact.us@planetmerch.com and we'll be able to give you a quote for your order.

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